We thought you’d never ask...
But we’ve gathered all of our frequently asked questions here anyway!
Our FAQ page will help you find any answer to your SnelNL questions. Still didn’t find what you were looking for? — Get in touch with our support team via email or our online contact form.
How do I extend my account?
SnelNL offers three ways you can extend your subscription:
- By visiting your personal account and clicking the 'Extend' button.
- By using the ‘Extend’ link provided in our previous order confirmation e-mail.
- By simply choosing a subscription on our products page and registering with your e-mail address.
Can I use SnelNL when I am abroad?
Yes, you can use our services and software anywhere in the world.
How do I change my email address?
You can change your email on your personal account page in the ‘Edit personal information section’.
Where do I see the status of my account?
You can always check your account status on your personal account page.
How do I know when my subscription ends?
You can always check the term of your subscription on your personal account page.
Also, a few days before your subscription expires, you will receive a reminder email from us, detailing the remaining number of days of your subscription.
How do I upgrade my subscription to a faster account?
You can always upgrade to a faster account. Go to your account page and press "Upgrade" under the blue Extend button.
How the conversion works:
From a 'Slow' to a 'Basic' subscription; current term times 0.6 plus the new term.
From a 'Slow' to a 'Fast' subscription; the current term times 0.5 plus the new term.
From a 'Basic' to a 'Fast' subscription; the current term times 0.8 plus the new term.
Conversion example:
If you currently have 25 days remaining for your 'Slow’ subscription term, but you'd like to convert to a 30 day 'Basic' subscription. The conversion will work as follows: The remaining 25 days of your 'Small' subscription times 0.6 comes to 15 days. Now add those 15 days to your 30 days 'Basic' subscription and you'll get 45 days of 'Basic' subscription.
If you have Auto-Renewal ON, we suggest you check out how to upgrade here.
How do I disable an automatic paypal payment
Here is how to cancel recurring payment with PayPal:
1. Log in to your PayPal account
2. Click Profile at the top of the page.
3. Click My Money, then click Update beside My preapproved payments to find your payment.
4. Select the payment, and click Cancel.
How to Upgrade/Downgrade with Auto-Renewal enabled
How to downgrade your account:
If you wish to downgrade your account at SnelNL, we suggest you contact our support. We will then manually change your account settings.
How to upgrade your account:
There are several ways to upgrade your current account.
One is to contact our support. We will then manually change your account settings.
Another way to upgrade your account is to turn OFF auto-renewal through your account page. After that, you will be able to register for an upgrade on our products page. Simply select your preferred upgrade and finish the registration process.
When you choose to upgrade your account your current subscription term will be calculated to an equal term of the newly selected subscription.
How to enable Auto-Renewal?
For your convenience, we’ve made an option for your account to be automatically extended before your subscription expires.
This feature is available for iDeal and PayPal payments.
Is it possible to run Spotnet and SnelNL software?
Yes, you are free to choose which software to use with SnelNL. However, there are some differences when using the software:
- SnelNL offers a much better completion rate than Spotnet.
- SnelNL is also available to macOS users!
You can download our software for free here!
Retrieving spots is taking too long
If you’re having issues retrieving spots, we recommend switching to SnelNL’s exclusive Usenet downloading software which is much faster and has a much better completion rate.
If you prefer using Spotnet, we suggest deleting the existing software from your device and installing the special Spotnet version, which sets up all the settings properly and automatically. To log in, use the same username and password you use with SnelNL and choose the account type you are subscribed to.
I can't find or play my previous downloads
You can find old downloads on your hard drive. Try looking in your 'Downloads' folder or 'SnelNL' folder in 'Documents'.
My download keeps pausing / is stuck at 0%
Be sure to check the following:
- Are you using the correct username and password?
- Do you share your account? (this is allowed, but all of your available connections may be taken).
I do not get the full download speed
There’s a lot of confusion about MB/s (MiB/s), and Mbps (Mbit/s).
The download software shows the download speed in MB/s (MiB/s). To convert MB/s to Mbps you need to multiply the number by eight, for example:
1MB/s = 8Mbps or 5MB/s = 40Mbps.
Possible reasons for slower downloads:
- WiFi is limited and often doesn't provide full and stable download speeds.
- Your HDD is slow and can’t write or/and extract faster than the download.
- Your internet connection might be limited by your internet provider.
- You may be limited by the number of connections your plan provides (Slow = 3 connections / Basic = 8 connections / Fast = 12 connections)
If this doesn't help you, please contact us.
What video player do I need?
SnelNL comes with its own free Usenet streaming software that is compatible with virtually any format and lets you start streaming as soon as the download starts.
What is the difference between 3/8/12 connections?
This setting will depend on your subscription type and the software you are using.
Use the following settings with the SnelNL software:
- Slow Account = 3 Threads/Connections
- Basic Account = 8 Threads/Connections
- Fast Account = 20 Threads / Connections
Use the following settings with the Spotnet software:
- Slow Account = 5 Threads/Connections
- Basic Account = 10 Threads/Connections
- Fast Account = 20 Threads/Connections
I cannot open the SnelNL software
If you are unable to open the SnelNL application try doing the following:
Open Task Manager (CTRL+ALT+DEL)
- Look under Processes and check whether SnelNL is running.
- Select the SnelNL process and stop it by clicking 'End Process'.
- Try and launch SnelNL again.
If you keep having this problem, try reinstalling the latest SnelNL software.
I got the error message “System.OutOfMemoryException”
When you get this message you should try and install Spotnet again. To do this:
1. Remove your current version of Spotnet.
2. Download this special Spotnet version, which properly sets up most of the data automatically.
3. Login during the setup process using your SnelNL Usenet and password and choose the account type you are subscribed to.
I got an 502 error message, what should i do?
Es gibt zwei Arten von 502-Fehlern.
Typ 1: 502 Authentifizierungsfehler
Meistens bedeutet dieser Fehler, dass der eingegebene Benutzername bzw. das eingegebene Passwort ist falsch. Er kann aber auch bedeuten, dass Ihr Konto jetzt inaktiv ist und dass Sie es wieder aktivieren müssen (indem Sie Ihr Abo verlängern).
Schauen Sie in Ihrem Nutzerprofil nach, ob Ihr Konto noch aktiv ist. Wenn es tatsächlich aktiv ist, liegt das Problem höchstwahrscheinlich an einem falschen Benutzernamen bzw. Passwort. Starten Sie die SneINL-Software und überprüfen Sie die Logindaten.
Ihr Benutzername:
Ihr Benutzername ist die Mailadresse, die Sie beim Anlegen des Kontos angegeben haben, nut mit einem Unterstrich ( _ ) statt @
Ihr Passwort:
Wenn Sie Ihr Passwort vergessen haben, können Sie ein neues Passwort beantragen.
Das neue Passwort wird per Mail zugeschickt.
Beachten Sie, dass die Aktivierung Ihres neuen Passworts ca. 2 Minuten dauern wird.
Typ 2: 502 Zu viele Verbindungen or 502 Zugriff verweigert (Verbindungslimit erreicht)
Diese Fehler bedeuten, dass Sie zu viele Verbindungen verwenden. Um das Problem zu beheben, öffnen Sie die Einstellungen der SneINL-App und geben Sie die richtige Verbindungsanzahl ein:
Langsames Konto: max. 4 Verbindungen.
Basic-Kontot: max. 8 Verbindungen.
Schnelles Konto: max. 12 Verbindungen.
I am having trouble connecting
Here are the settings needed to connect both SnelNL and Spotnet.
For SnelNL users:
Address: news.snelnl.com
Port: 119
Connections / Threads: This number depends on your account: Slow = 3 | Basic = 8 | Fast = 12
Username: Your username is the email address you're subscribed to SnelNL with, but with a subject line '_' instead of '@'.
Password: Your password has been sent to you with our order confirmation email.
For Spotnet users:
Provider: "Other"
Address: news.snelnl.com
Port: 119
Connections / Threads: This number depends on your account: Slow = 5 | Basic = 10 | Fast = 14
Username: Your username is the email address you're subscribed to SnelNL with, but with a subject line '_' instead of '@'.
Password: Your password has been sent to you with our order confirmation email.
I am having trouble installing Spotnet
If you’re having trouble installing Spotnet
1. Remove your current version of Spotnet.
2. Download this special Spotnet version, which properly sets up most of the data automatically.
3. Login during the setup process using your SnelNL Usenet and password and choose the account type you are subscribed to.
I am having trouble installing SnelNL
If you’re having issues installing the SnelNL program, we suggest removing any installed SnelNL software from your device and downloading the latest version of our application.
What payment methods are available?
We offer the following payment methods:
iDeal
Bank transfers
Bancontact/Mister Cash
Paysafecard
SOFORT banking
PayPal
How do I know my payment went through?
Once we've received your payment, we will send you a confirmation email containing all of your order information.
How do I extend my account?
SnelNL offers three ways you can extend your subscription:
- By visiting your personal account and clicking the 'Extend' button.
- By using the ‘Extend’ link provided in our previous order confirmation e-mail.
- By simply choosing a subscription on our products page and registering with your e-mail address.
I forgot my username
Your username will be the email address you've subscriped to SnelNL with, but with a subject line '_' instead of an at sign '@'.
(For example: myemail_gmail.com).
The order confirmation email you received from SnelNL will also contain all of your account information.
I have not received my login information
It's possible our confirmation email ended up in your 'Spam' folder.
If it's not there, simply try to log into your SnelNL account on our website.
Your username will be the email address you've used to subscribe to SnelNL, but with the subject line '_' instead of '@'. (For example: myemail_gmail.com).
If you don't remember your password you can always click here to request a new password.
My password is not working
If you're certain your password isn’t working, you can always request a new password.
A new password will be sent to your email address.
Please note that it will take an estimated 2 minutes before your new password will be activated.
If you're downloading with the SnelNL software, please don't forget to resume your downloads.
I forgot my password
If you don't remember the password you can request a new password.
A new password will be sent to your email address. Please note that it will take about two minutes before your new password is activated.
How do I request a new password?
You can request a new password at any time.
A new password will be sent to your email address.
Please note that it will take about two minutes for your new password to be activated.
Can I use SnelNL when I am abroad?
Yes, you can use our services and software anywhere in the world.
How do I change my email address?
You can change your email on your personal account page in the ‘Edit personal information section’.
Where do I see the status of my account?
You can always check your account status on your personal account page.
How do I know when my subscription ends?
You can always check the term of your subscription on your personal account page.
Also, a few days before your subscription expires, you will receive a reminder email from us, detailing the remaining number of days of your subscription.
How do I upgrade my subscription to a faster account?
You can always upgrade to a faster account. Go to your account page and press "Upgrade" under the blue Extend button.
How the conversion works:
From a 'Slow' to a 'Basic' subscription; current term times 0.6 plus the new term.
From a 'Slow' to a 'Fast' subscription; the current term times 0.5 plus the new term.
From a 'Basic' to a 'Fast' subscription; the current term times 0.8 plus the new term.
Conversion example:
If you currently have 25 days remaining for your 'Slow’ subscription term, but you'd like to convert to a 30 day 'Basic' subscription. The conversion will work as follows: The remaining 25 days of your 'Small' subscription times 0.6 comes to 15 days. Now add those 15 days to your 30 days 'Basic' subscription and you'll get 45 days of 'Basic' subscription.
If you have Auto-Renewal ON, we suggest you check out how to upgrade here.