Frequently asked questions

Finding answers yourself is the fastest way sometimes

Please click on one of the questions below to view the answer.
If you can't find the answer to your question in our FAQ section, please don't hesitate to send us an e-mail.

How do I extend my account?

SnelNL offers three easy ways for you to extend your account, you can do so;

- By visiting your personal account here and clicking the large 'Extend' button
- By using the extend link provided in the previous order confirmation e-mail you received from SnelNL
- By simply choosing a subscription on our products page and registering with your known e-mail address.

Can I use SnelNL when I am abroad?

Yes you can, you can use our services and software anywhere in the world.

How do I change my email address?

You can change your email adres on our site: My account --> edit/edit personal information --> email address

Where do I see the status of my account?

To find out the status of your account, log in to your personal account page. Here you will find all information regarding your account.

Where do I check when my subscription ends?

To find out when your subscription ends, log in to your account and go to your personal account page. Here you will find all information regarding your account and subscription.

Also, a few days before your subscription will expire, you will receive a reminder email from SnelNL detailing the remaining number of days for your subscription.

To view your account page, click here.

How do I upgrade my subscription to a faster account?

You can always upgrade to a faster subscription. Go to your account page and press on "Upgrade" below the blue Extend button.

How the convertion works:

From a 'Slow' to a 'Basic' subscription; current term times 0.6 plus the new term.
From a 'Slow' to a 'Fast' subscription; current term times 0.5 plus the new term.
From a 'Basic' to a 'Fast' subscription; current term times 0.8 plus the new term.

Convertion example:
Currently you have 25 days remaining for your 'Small' subscription term, but you'd like to add and convert to a 30 day 'Basic' subscription. The convertion will work as follows: The remaining 25 days of your 'Small' subscription times 0.6 comes to 15 days. Now add those 15 days to your 30 day 'Basic' subcription and you'll get 45 days of 'Basic' Subscription.

For customers who have Auto-Renewal set ON for their account, we suggest you have a look here to find out how to upgrade.

How do I turn my test account into a paid account?

After you created your test account, you received an order-confirmation email from SnelNL. This email contained your account information, as well as a blue “Extend” button to extend your account. Simply click this button to extend your account.

Another way to extend is through your account page. Just click on the blue “Extend” button on this page and you will be guided through the process.

It’s also possible to extend your account on our product page. Be sure to use the same email address you used to sign up for your test-account.