If the service suffers from technical error, you’re entitled to ask for a full refund within 72 hours of your purchase. We will reimburse the full expense of your order, including any processing fees.
A “technical error” can be:
An ordered package that was not successfully activated.
An ordered upgrade that was not successfully processed.
An error in payment processing.
A connection issue or lack of performance within the first 72 hours after your purchase (case-by-case evaluation).
If your issue is not listed here and still believe you qualify for a refund, please contact support.