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Quick help

For quick solutions we suggest you to try our FAQ section. You'll be able to find a lot of answers for yourself.

How to Upgrade/Downgrade with Auto-Renewal enabled

How to downgrade your account:

If you wish to downgrade your account at SnelNL, we suggest you get in contact with our support staff here. We will then manually change the settings for your account in our system. Unfortunately it is not possible for you as a customer to make these changes.

How to upgrade your account:

There are several ways to upgrade your current account.

One is to contact our support staff here about the upgrade. We will then manually change the settings for your upgrade in our system.

Another way to upgrade your account is to turn OFF your auto-renewal setting through your account page. After turning this feature off you will be able to register for an upgrade of your account on our products page. Simply select your preferred upgrade and finish the registration process to upgrade your account. When you choose to upgrade your account your current subscription term will be calculated to an equal term of the newly selected subscription.

 

What video player do I need?

To view videos, we recommend the VLC player. This player opens virtually all types of audio and video formats.

You can download this software for free here:
http://www.videolan.org/vlc/

I got an 502 error message

There are two types of 502 errors.

Type 1: 502 Authentication Failed
In most cases it means the username / password combination is wrong. However it could also mean your account is currently closed and so you need to activate it (by extending).
Please check your user profile page to see if your account is still active. If your account is active, it must be wrong login details, so go into the download software and check the following:

For your username:
Your username is the email address you've subscriped to SnelNL with, but with a subject line '_' instead of an at sign '@'.

For your password:
If you don't remember the password you created for your account. SnelNL offers you the possibility to create a new password.
Click here to request a new password.

A new password will be sent to your email address Please note that it will take an estimated two minutes before your new password will be activated.

Type 2: 502 Too Many Connections or 502 Acces Denied (Hit Connection Limit)

The "502 Too Many Connections" or "502 Access Denied (Hit Connection Limit)" errors means that you are using too many connections.

Go into the download software and open the software settings. How many connections (also called: threads) are allowed?

Please try to enter the appropriate number of connections/threads:
Slow account can use up to 4 connections
Basic account can use up to 8 connections
Fast account can use up to 12 connections

Running SnelNL and Spotnet at the same time:

Go into the SnelNL software "Settings" and then "Extended Settings". Set the "Connections" from "Automatic" to your corresponding account type:
Slow account can use up to 3 connections
Basic account can use up to 8 connections
Fast account can use up to 12 connections

After that press "Apply" on the right top of the Settings page.

Tip: You want to send the downloads from Spotnet to the SnelNL software?
Go in Spotnet to the left top menu and open the menu called "Bewerken" and in that menu open "Download knop". Put this on the "Open NZB" .
From now when you add a download it will automatically start in downloading in SnelNL. (Having SnelNL installed on your computer.)

What payment methods are available?

We offer the following payment methods:

iDeal
Bitcoin
Bank transfer
Bancontact/Mister Cash
Paysafecard
SOFORT banking
PayPal

I forgot my password

If you don't remember the password you created for your account SnelNL offers you the possibility to create a new password.

Click here to request a new password.

A new password will be sent to your email address.

Please note that it will take an estimated two minutes before your new password will be activated.

If nothing seems to work, please don't hesitate to contact us about your problem.

How do I create a new password?

SnelNL offers you the possibility to create a new password.

Click here to request a new password.

A new password will be sent to your email address.

Please note that it will take an estimated two minutes before your new password will be activated.

Can I use SnelNL when I am abroad?

Yes you can, you can use our services and software anywhere in the world.

How do I upgrade my subscription to a faster account?

You can always upgrade to a faster subscription. Go to your account page and press on "Upgrade" below the blue Extend button.

How the convertion works:

From a 'Slow' to a 'Basic' subscription; current term times 0.6 plus the new term.
From a 'Slow' to a 'Fast' subscription; current term times 0.5 plus the new term.
From a 'Basic' to a 'Fast' subscription; current term times 0.8 plus the new term.

Convertion example:
Currently you have 25 days remaining for your 'Small' subscription term, but you'd like to add and convert to a 30 day 'Basic' subscription. The convertion will work as follows: The remaining 25 days of your 'Small' subscription times 0.6 comes to 15 days. Now add those 15 days to your 30 day 'Basic' subcription and you'll get 45 days of 'Basic' Subscription.

For customers who have Auto-Renewal set ON for their account, we suggest you have a look here to find out how to upgrade.

Can't find the answer to your question? Try looking here.

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