Frequently asked questions
Finding answers yourself is the fastest way sometimes
Please click on one of the questions below to view the answer.
If you can't find the answer to your question in our FAQ section, please don't hesitate to send us an e-mail.
Here is how to cancel an automatic / recurring payment with paypal:
1. Log in to your PayPal account: https://www.paypal.com
2. Click Profile at the top of the page.
3. Click My Money, then click Update beside My preapproved payments to find your payment.
4. Select the payment, and then click Cancel.
What does Enable Auto-Renewal mean?
We've build in an option so your account will be automatically extended before your account will close. This option is available for iDEAL and Paypal payments.
iDEAL Payment + Auto-Renewal
With iDEAL as payment methode and "Auto Renewal" enabled we allow you to have a recurring payment through your bankaccount without you needing to renew your subscription. With this option enabled you give permission to direct debit your bankaccount. After you verified the purchase through iDEAL, we'll debit future monthly fee from your bankaccount. When your chosen subscription term comes to an end, your account will be automatically renewed every month. You can choose to cancel auto-renewal at any time through your personal account page.
Paypal Payment + Auto-Renewal
With the Paypal payment method selected, and the option ‘Auto Renewal’ enabled your subscription will automatically get extended every month. When your chosen subscription term comes to an end, your account will be automatically renewed every month. You can choose to cancel auto-renewal at any time through your personal account page.
We offer the following payment methods:
Once we've received your payment, we will send you a confirmation email containing all your order information.
SnelNL offers three easy ways for you to extend your account, you can do so;
- By visiting your personal account here and clicking the large 'Extend' button
- By using the extend link provided in the previous order confirmation e-mail you received from SnelNL
- By simply choosing a subscription on our products page and registering with your known e-mail address.