We thought you’d never ask...

But we’ve gathered all of our frequently asked questions here anyway!

Our FAQ page will help you find any answer to your SnelNL questions. Still didn’t find what you were looking for? — Get in touch with our support team via email or our online contact form.

Is it possible to run Spotnet and SnelNL software?

Yes, you are free to choose which software to use with SnelNL. However, there are some differences when using the software:

- SnelNL offers a much better completion rate than Spotnet.
- SnelNL is also available to macOS users!

You can download our software for free here!

I can't find or play my previous downloads

You can find old downloads on your hard drive. Try looking in your 'Downloads' folder or 'SnelNL' folder in 'Documents'.

My download keeps pausing / is stuck at 0%

Be sure to check the following:

- Are you using the correct username and password?

- Do you share your account? (this is allowed, but all of your available connections may be taken).

I do not get the full download speed

There’s a lot of confusion about MB/s (MiB/s), and Mbps (Mbit/s).

The download software shows the download speed in MB/s (MiB/s). To convert MB/s to Mbps you need to multiply the number by eight, for example:

1MB/s = 8Mbps or 5MB/s = 40Mbps.

Possible reasons for slower downloads:

- WiFi is limited and often doesn't provide full and stable download speeds.
- Your HDD is slow and can’t write or/and extract faster than the download.
- Your internet connection might be limited by your internet provider.
- You may be limited by the number of connections your plan provides (Slow = 3 connections / Basic = 8 connections / Fast = 12 connections)

If this doesn't help you, please contact us.

I cannot open the SnelNL software

If you are unable to open the SnelNL application try doing the following:

Open Task Manager (CTRL+ALT+DEL)

- Look under Processes and check whether SnelNL is running.

- Select the SnelNL process and stop it by clicking 'End Process'.

- Try and launch SnelNL again.

If you keep having this problem, try reinstalling the latest SnelNL software.

I am having trouble installing SnelNL

If you’re having issues installing the SnelNL program, we suggest removing any installed SnelNL software from your device and downloading the latest version of our application.

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