Frequently asked questions

Finding answers yourself is the fastest way sometimes

Please click on one of the questions below to view the answer.
If you can't find the answer to your question in our FAQ section, please don't hesitate to send us an e-mail.

Is it possible to download with both Spotnet and SnelNL software?

Yes, you can decide which software you prefer to use with service, however there are some differences when using the software:

- Better completion and retention in the SnelNL Software versus Spotnet.
- SnelNL is also available for Mac OS users!

Without being biased we suggest you use the SnelNL software.

You can download our software for free here!

I cannot find or play my previous downloads

You can find old downloads on your harddrive. Try looking in your 'Downloads' folder which is located in your 'Documents' folder. Or look for the 'SnelNL' folder in your 'Documents' folder.

We recommend that you download VLC player:
You can download this software for free.
Download VLC player

When VLC can't play your desired file, please try downloading the file again.

My download keeps pausing / is stuck at 0%

Be sure to check the following points:

Have you entered the correct username and password?
Are you sharing your account? (this is allowed, but perhaps all connections are taken)

I do not get the full download speed

We often get users with a misunderstanding between MB/s (or also MiB/s) and Mbps (or also Mbit/s).
Generally the download speed in download software is shown in MB/s (MiB/s). To convert MB/s to Mbps you need to multiply the number by eight, for example:
1MB/s = 8Mbps or 5MB/s = 40Mbps ... etc.

You can always take a speedtest, for example here: www.speedtest.net

Possible causes:
- WiFi is limited and often doesn't provide you full or stable download speed.
- Your HDD is slow and coudn't write or/and extract faster to the HDD.
- Your internet provider (internet subscription) is also limited.
- How many connections are you using in the download software? (Slow = 3 connections / Basic = 8 connections / Fast = 12 connections)

If this doesn't help you, please feel free to contact us.

I cannot open the SnelNL software

If you are unable to open the program SnelNL you can do the following:

Open Task Manager (CTRL + ALT + DEL)
Look under Processes and check whether there is a process of SnelNL running.
Select the SnelNL process in the list and stop it by right clicking and selecting 'End Process'.
Now try to open SnelNL again to see if the problem is resolved.

If you keep having this problem, try re-installing the SnelNL software. Do this by:

1) Remove your current version of SnelNL using the standard Windows method of disposal > Delete this Program.
http://windows.microsoft.com/nl-NL/windows-vista/Uninstall-or-change-a-program

2) Download the latest version of SnelNL, which properly sets up most of the data automatically, and install it:
Download SnelNL

During the installation you will be asked to fill in your account information:

For your username:

Your username is the email address you've subscriped to SnelNL with, but with a subject line '_' instead of an at sign '@'.

For your password:

Fill in your password. If you don't remember the password you created for your account. SnelNL offers you the possibility to create a new password.
Click here to request a new password.

A new password will be sent to your email address.

Please note that it will take an estimated 2 minutes before your new password will be activated.

I am having trouble installing SnelNL

If you are unable to open the program SnelNL you can do the following:

Open Task Manager (CTRL + ALT + DEL)
Look under Processes and check whether there is a process of SnelNL running.
Select the SnelNL process in the list and stop it by right clicking and selecting 'End Process'.
Now try to open SnelNL again to see if the problem is resolved.

If you keep having this problem, try re-installing the SnelNL software. Do this by:

1) Remove your current version of SnelNL using the standard Windows method of disposal > Delete this Program.
http://windows.microsoft.com/nl-NL/windows-vista/Uninstall-or-change-a-program

2) Download the latest version of SnelNL, which properly sets up most of the data automatically, and install it:
Download SnelNL

During the installation you will be asked to fill in your account information:

For your username:

Your username is the email address you've subscriped to SnelNL with, but with a subject line '_' instead of an at sign '@'.

For your password:

Fill in your password. If you don't remember the password you created for your account. SnelNL offers you the possibility to create a new password.
Click here to request a new password.

A new password will be sent to your email address.

Please note that it will take an estimated 2 minutes before your new password will be activated.