We thought you’d never ask...
But we’ve gathered all of our frequently asked questions here anyway!
Our FAQ page will help you find any answer to your SnelNL questions. Still didn’t find what you were looking for? — Get in touch with our support team via email or our online contact form.
I forgot my username
Your username will be the email address you've subscriped to SnelNL with, but with a subject line '_' instead of an at sign '@'.
(For example: myemail_gmail.com).
The order confirmation email you received from SnelNL will also contain all of your account information.
I have not received my login information
It's possible our confirmation email ended up in your 'Spam' folder.
If it's not there, simply try to log into your SnelNL account on our website.
Your username will be the email address you've used to subscribe to SnelNL, but with the subject line '_' instead of '@'. (For example: myemail_gmail.com).
If you don't remember your password you can always click here to request a new password.
My password is not working
If you're certain your password isn’t working, you can always request a new password.
A new password will be sent to your email address.
Please note that it will take an estimated 2 minutes before your new password will be activated.
If you're downloading with the SnelNL software, please don't forget to resume your downloads.
I forgot my password
If you don't remember the password you can request a new password.
A new password will be sent to your email address. Please note that it will take about two minutes before your new password is activated.
How do I request a new password?
You can request a new password at any time.
A new password will be sent to your email address.
Please note that it will take about two minutes for your new password to be activated.